Feedback and Suggestions

Your feedback matters to us. Sharing your satisfaction, suggestions or complaints about your stay directly helps us improve our service.

How to Reach Us

• Contact form: Use the form on our contact page to send us your message directly.
• E-mail: [email protected]
• Phone and WhatsApp: +90 543 246 68 35
• In writing: Alaybey Mahallesi, Boruzan Sokak No: 25-25A, 17680 Bozcaada / Çanakkale

Our Process

All feedback, suggestions and complaints are recorded and reviewed by the relevant team. We undertake to respond within fifteen business days at the latest, and to keep you informed at every stage where a resolution is required.

Consumer Rights

If your complaint cannot be resolved by us, you retain the right to apply to the Consumer Arbitration Committee or the Consumer Courts under Turkish Consumer Protection Law No. 6502.

Data Protection Requests

For requests relating to your personal data, please follow the procedure set out on our Data Subject Application Form page; such requests are handled through a separate process.